The best way to know how your business is perceived by your customers is to ask for anonymous reviews. Not only can they identify areas for improvement, they can reinforce what you’re doing right. At Battle House Laser Combat, customer reviews are extremely important; they help owner Doug Huckbody and his staff accomplish their mission of providing the best Laser Combat experience in Illinois.
One parent had this to say: “In September 2017, I brought my son and a friend, and we had an awesome time. The Field Marshals did a great job, I was very impressed. One Marshal tagged along with a small child to make sure he enjoyed himself. They got him a smaller, lighter weapon that was easier to handle. It was great for me, as a dad, to see this level of care. They went above and beyond what you usually see at a lot of entertainment venues. The staff at Battle House really enjoy what they do, and it makes a great experience for the customers. We’ll be coming back again!”
Another parent said, “My 13- and 10-year-old boys had a blast at Battle House. It’s different from regular laser tag; they give you missions that make you feel like you’re on a real battlefield. It’s safe, fun, and memorable. It’s a family-owned business, and the owner is super nice.”
Battle House also offers large-group events, which are popular with school clubs and sports teams. “This was an awesome experience for our lacrosse team,” said another reviewer. “Doug and his staff were very accommodating, informative, and helpful. They coordinated registration and made sure everyone had a great time on the big day. This is a top-notch facility for your kids or your team. It’s led by wonderful people who want to ensure a good time. Their organization and attention to detail was above and beyond. We can’t wait to go again!”